GetBound.com Frequently Asked Questions

Q: Can you beat the competitors prices?

A:  In almost every case we can.  To find out so, please call or email us for price comparisons.

Q:  Can I receive a sample before I place an order?

A:  Yes!  To do so, please call us at 585-766-0229 to make your request.  Also samples are FREE, if they are sent UPS Ground or U.S. Mail.  

Q:  How do I place an order?

A:  Follow these steps for an Online Purchase:
            1)Choose a product from our catalog.
            2)Choose the colors (if applicable), bindings( if applicable), logo (if    applicable)   
                and type the quantity.
            3)Press the "Buy" button.  
            4)Fill in your address and credit card information.                                            
                                                    OR
                 call (585-766-0229), Fax (585-295-6001), or Email

Q: What are your shipping options?

A:  You may choose from UPS: Next Day Air, Second Day Air, Three Day Select, and Ground. 

Q: When must I place my order for it to be shipped that day?

A:  We guarantee shipping that day if the order is placed before 12:00pm EST, M-F and the item is in stock.

Q:  How long does it take to receive stock menus?

A:  In most cases the order will be sent within 1 business day if the order is place Monday-Friday.  

Q:  How long does it take to receive custom made menus?

A:  In almost all cases custom menus will be received within one to three weeks depending on the product and the customers location..

Q:  What does the $90.00 fee go towards on a custom made menu?

A:  The $90.00 is what it costs to make a template to stamp on your menus.  This is one time fee.  The next time you order menus from us, you will not be charged to stamp your logo or name. 

Q: If I needed a logo created, how long would that take?

A:  The process would take no longer than three business days. 

Q:  Can I purchase any of the products if I live outside the United States?

A:  Yes, but the order can not be placed online.  Please call or email us if you live outside the USA.

Q:  Is my credit card secure when using it to buy products on GetBound.com?

A:  GetBound.com prides itself on having on secure and protective payment processors.  No one should ever feel insecure about paying Online with us.  

Q:  What forms of payment are accepted by GetBound.com?